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NYC Rapid Repairs Update - December 31, 2012

 
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DMCKEON
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Joined: Mar 17, 2005
Posts: 22572
Location: Staten Island

PostPosted: Mon Dec 31, 2012 11:53 pm    Post subject: NYC Rapid Repairs Update - December 31, 2012
From Dec 31, 2012 to Jan 14, 2013 (included)
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Rapid Repairs Registration Deadline EXTENDED at Restoration Centers – January 14, 2013:

· Online registration and registration via 311 will close at the end of December 31, 2012.

· We have extended registration ONLY at NYC Restoration Centers through January 14, 2013.

· Any homeowner wishing to participate in Rapid Repairs must be registered AND sign the “Right of Entry” form by January 14, 2013.

· New registrants can visit a NYC Restoration Center to register and obtain the “Right of Entry” form.

· Existing registrants who have not yet signed the “Right of Entry” will receive a call from Rapid Repairs with instructions for signing this form. They can also obtain the form at an NYC Restoration Center or on nyc.gov. More details can be found here (page will be updated at 12:00AM January 1, 2013).



New Year’s Day Schedule

· NYC Rapid Repairs crews will NOT be working on January 1.

· Work will fully resume on January 2.

Rapid Repairs Customer Service:

· Elected Officials Hotline:

o Please help us identify urgent cases elderly homeowners and severe medical cases are still living in their homes. Send homeowner name, address, and phone number and a brief description of the particular circumstance to RapidRepairsHelp@cityhall.nyc.gov.

o This email address is intended for your staff and you to use to communicate with our team. Please do not distribute this email address widely.

· For Homeowners:

o To find out when Rapid Repairs will be working in your area:

§ Call 311

§ Visit a NYC Restoration Center

o For troubleshooting missed appointments, and questions about repairs currently being made in a home:

§ Call 1-866-210-8084.

§ Between 8:00AM-5:00PM you will be connected to a Rapid Repairs Customer Service Representative working with your particular contractor.
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